Frequently asked questions

Reservations

Activities vary according to the season: hiking, snowshoeing, cross-country skiing/ski-hok, tubing, hebertism, rock climbing, ziplining, archery. N.B. Some supervised activities (Tyrolean traverse, archery and climbing) require registration. Coming this summer.

Do I need to book in advance?

Yes. Reservations are strongly recommended, especially on weekends and during busy periods.

How do I book my adventure?

Online via our booking platform (select your accommodation, activity or package).

Can I change or cancel my booking?

Yes, according to ourcancellation policy indicated at the time of booking.

Can activities take place in rain or snow?

Yes, most of our activities take place rain or shine. Some may be modified or cancelled for safety reasons.

Is there a refund in case of bad weather?

Cancellation and refund policies are specified at the time of booking and in the cancellation policies section.

Lodgings

What types of accommodation do you offer?

Micro-chalets, micro-refuges, geodesic domes and camping.

What's the difference between micro-chalet and micro-refuge?

Micro-chalets include a small indoor table and basic crockery. Micro-huts are more rustic and do not include a table or crockery.

What time are arrival and departure?

Departure time: 11:00 a.m.

Arrival time: 3:00 p.m.

Can I cancel my trip and get my money back if SOPFEU issues a fire ban?

NoHowever, it is not possible to cancel a stay if an open fire ban is in effect for our region. Here are a few tips to plan a fire-free stay:

Opt for cold meals that require no cooking;
Bring along a burner if you need to cook food.
Bring camping lamps to have a source of light in the evening;
Check the weather forecast before you arrive, and make sure you have clothing suitable for the expected temperatures during your stay.